Frequently Asked ?'s
How do I get to you?
Ignore Google Maps.
The easiest is to take Highway 1 south from Carmel to Pfeiffer Big Sur State Park (put it into your map app or GPS). It is 26 miles south of Rio Road, on the left. When you arrive, they will give you directions on how to park in "day use lot 4" and hike up the "Community Bypass Trail" from Campsite 31 to us. From the top of the bypass trail, we are a short distance up the hill on the right. Look for the Shell Station sign. We're right next door.
When does the bridge open?
No definite date set yet, but we've heard "sometime around October 15th." They're planning a big event to celebrate, so they'll have to give us a firm date some time soon.
What is your cancellation policy?
Full refund if cancelled 24 hrs in advance (1 week in advance for groups of 6 or more). For last minute-cancellations, we do a 90% refund if we are able to rent the bikes out to someone from our wait list. Sorry for the 10% fee, but lately we've had to have an extra full-time employee on weekends trying to contact & organize people on the wait list due to so many last-minute cancellations.
Will we have to walk home in the dark if we do a 3 p.m. reservation?
Most people spend 2 - 2 1/2 hrs on the ride to McWay Falls & back. Sunset is at 7 p.m. on Sunday the 24th and 6:30 p.m. on October 15th (roughly our last day open here in Big Sur). "Last light" is at 7:30 p.m. on Sunday the 24th & 7:00 p.m. on October 15th. If you plan on doing dinner at Nepenthe in addition to a ride to McWay Falls & back, you will need to plan accordingly in order to make the 20 minute walk back to your car while there is still light. We will provide good headlights to those wishing to enjoy the sunset at Nepenthe before returning the bikes to us by 7:00 p.m.
If you have a 3:00 p.m. reservation, you are welcome to show up early. We send out our afternoon reservations on bikes that have come back from our 9:30-10:00 a.m. reservations as they come in (1:30-2:00 typically)....on a first-com-first-serve basis.
The shuttle from Andrew Molera State Park doesn't run until 12:00. How am I supposed to get there by 9:30?
Park at Pfeiffer Big Sur State Park (opens at 9:00 a.m.) Pay the day use fee and ask where to park for the "Bypass Trail." It takes 30-45 minutes to park & hike the trail (and 150 stairs) to us.
When parking at Pfeiffer Big Sur State Park fills, overflow is directed to Andrew Molera State Park. If you are arriving after noon, we recommend parking at Molera right away and taking the shuttle. If you arrive early, we can get you going with paperwork & reading instructions on the bikes.
Can I keep the bike overnight?
Yes. If you're looking for an overnight adventure, we recommend checking out Lucia Lodge or Treebones Resort. Lots of folks have been asking. We suggest you start with an afternoon rental here, ride the most dramatic stretch of Hwy 1 south to Lucia Lodge (22 miles), have dinner at their ocean-front dining room, spend the night while charging the bike, and ride back in the morning. We charge $150 for a 3 p.m. to 3 p.m. overnight rental.
Can my 6-year old drive your super-powerful electric bikes next to the cliffs?
We recommend a minimum age of thirteen. Eighteen to rent without a parent/guardian. We can govern the top assisted speed as low as you like. Just ask.
The RadMini weighs 60 lb., so a 30 lb. child will feel intimidated. If you wish to plead the case for your child, give us a call. If you drop by at least an hour before your reservation, your child can do a test run (to prove to us and you that they are a responsible rider) before you commit. If you arrive after your reservation time, and your child is unable to handle the bike, we may have to still charge you for the reservation.
Most parents with younger children rent our RadWagon. It's got a seat on the back for 1 or 2 children. It rents for $30 extra and includes an extra battery to make sure you get to the Falls & back.
Can I attach a trailer or tow-behind for my children to ride?
Should I rent the Mini or the Rover?
If you're shorter than 5'4" choose the Mini. If you're 5'2", super athletic, and ride a lot, then you might prefer the Rover...but you'll barely straddle the bar when you stop.
The Rover, with it's front suspension and bigger wheels is a smoother ride. It's the "Cadillac." The Mini is more like a sports car. It has a little faster "get up & go" and a little rougher ride.
Both bikes fit tall riders. But if you are below 5'4" (down to 4'11"), the Mini is for you. The Rover's bar has a 31.25" standover height.
Both bikes have their fans, with more tending towards the Rover.
Can I get to the McWay Falls Overlook and back with a half day rental?
Yes. Fast riders can even get there and back in an hour. Most people spend just shy of 3 hours on the ride and picture stops. This gives people time for lunch at Nepenthe or a hike and a picnic lunch from the Big Sur Deli too. If you wish to spend the whole day in Big Sur, the Sur Transportation shuttle can get you to Nepenthe before or after your ride, or you can walk to the nearby Taphouse.
Do I have to pedal to get to McWay Falls? I really, really don't want to...
If you really don't want to pedal at all, you'll have to rent an extra battery ($30) to make it to the Falls & back. Most people who don't pedal at all run out of battery about 3 miles before they get back...trying to get up the last big hill. And that's no fun!
I heard there are no cars on Highway 1. Is that true?
Nope. There are still cars here, just a lot fewer. Most riders report seeing 20-30 cars while out on their ride. So do like the pro-riders....stay to the right!
What will you do when the bridge opens?
The bridge is scheduled to open some time in October. If you have made an October reservation and the bridge opens, you will have the option of canceling or rescheduling for one of our other tours.
We will still offer the McWay Falls Ride at 8:00-11:00 a.m. Saturday & Sunday mornings when traffic is significantly reduced. These rides will run south to Big Creek Bridge followed by a chase vehicle to warn any drivers that there are bikes ahead, and will shuttle back to the launching point.
We are setting up shop in Pacific Grove near the Coastal Bike Path. From there, you can ride along the ocean through 17-Mile Drive to the Lone Cypress, or continue further to Point Lobos (our favorite place to ride) if you don't mind a 2 mile stretch on busy Hwy 1 from Rio Rd. to Point Lobos.
Stay tuned as we explore other safe, exciting rides...we have a few in mind, but nothing mentioned here until it's settled.